FAQ

There are multiple ways to update your emergency contact information.  You can submit the changes via mail or fax. Our address and phone numbers are under the Contact Us tab on the website.  You may also request a 4Wires Communications dispatcher to mail or fax a new emergency contact form to fill out. Please reference your account name, address, and codeword with authorizing signature on mailed and fax requests.  A signature is not required on emailed requests but your code word is MANDATORY. You can email your request to service@4wires.com

It depends on the battery technology. You can refer to your systems owner’s manual or Please call the Service Department at 718-715-1886 for more details.

Before attempting to test your system,  please call 4Wires Communications monitoring department with codeword and test time request.  The number is 718-715-1886 or you can use our toll-free number 855-562-2502.

Service dispatchers are available during normal business hours 8 a.m. to 4:30 p.m. at 718-715-1886 or you can use our toll-free number 855-562-2502. Alternatively, clients may call send email to support@4wires.com. This e-mail is being monitored by our technicians 24/7.

Please notify the 4Wires Communications monitoring department at 718-715-1886 with your name, address, and codeword. Be sure to provide the operator with detailed information such as whether someone will be at the property, any temporary contact information for yourself or for those staying in your home, and dates for your departure and return. You may also inform us via e-mail at service@4wires.com.

Notify 4Wires Communications monitoring department with your name, address, codeword, dates, and times.

Notify 4Wires Communications monitoring department of daily activity with estimated work hours. Also, indicate if you are authorizing the operator to place the system on the test and if alarms during that time frame should be ignored. (Codeword must be available.)

Does the terminated employee know the code word or have the alarm code? If so, we recommend changing the alarm code and/or codeword immediately!  If you need assistance you may call our technical support department during normal business hours at 718-715-1886 for help changing the alarm code.   If they are on your emergency contact list and/or know your alarm code word we recommend immediately informing our Monitoring Station at 800-367-2677. You must have your account codeword to make any changes.

Yes. Please submit a request with your name, address, and current codeword. Also give us the name of your house guest, the dates they will be staying at your house, and the temporary code word for your guest to use.

Yes, call 4Wires Communications monitoring department with client name, address, and codeword.

During a power outage, some systems begin to beep when the AC power is turned off or turned back on. If your system is beeping, it needs to be “acknowledged” through the keypad. This may need to happen both when the power goes off and comes back on. Acknowledging the system is easy and can be done by you. The instructions for acknowledging the system are in your user manual under Trouble Conditions. It will save you time if you are able to “acknowledge” the system yourself as opposed to having our technical support walk you through the process over the phone.
Our technical support receives many phone calls during power outages and although we try to help everyone quickly, there may be a wait time.

If you are not able to acknowledge your system we would be happy to walk you through the process over the phone.
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In-house technical support is available Monday through Friday from 8 a.m. to 5 p.m. at 718-715-1886. If you need immediate assistance on the weekends or after normal business hours e-mail us at Support@4wires.com, this mailbox being monitored 24/7.

When the power goes out, the backup battery begins to supply power to your system. Your system will also notify you at the keypad that there is a Trouble Condition. A Trouble Condition is just a warning. Our Central Station will receive the Trouble Condition signal and notify you of the loss of AC power.

Yes, your alarm system will work for the life of the backup battery. Although the system will still work, it is a good idea to have a radio backup device in case the phone line becomes damaged due to bad weather.

​Radio backup is available through our company and can be added to most systems. It is standard on all new systems but may need to be added if your system is more than a couple of years old.

​Please call the Service Department at 718-715-1886 for more details on adding radio back-up to your system.

Most current security systems communicate through radio to our Central Monitoring Station. If your system still uses a phone line for communication, we recommend adding a radio as back up should the phone line become compromised.

In many cases, adding a radio will allow your system to have smart home capabilities. If you are interested in adding a radio please call our Service Department at 718-715-1886 for more details on adding radio back-up to your system.

Video quality

IP cameras provide much higher video quality than analog cameras. They offer more video site futures, such as a wide or narrow field of view, and better zoom-in capabilities. And because they transmit truly digital signals, they offer far greater video detail, which makes them much better for facial recognition or detecting license plate numbers.
Analogue cameras have lower quality than IP cameras, but perform better in low light conditions. Analog cameras have more limited site ranges and don’t offer the digital zoom-in clarity of IP cameras. When you zoom in the analog image, you’re going to get a grainier, degraded picture.

Resolution

IP cameras provide resolutions 6 to 20 times higher than analog cameras.
Most analog cameras are limited to resolutions range from 420 to 700; which at the high end can produce sharp images.
IP cameras offer resolutions that can range from 1.3 megapixels to 12 megapixels of compressed, encoded transmissions. This gives you the ability to cover a far wider viewing area or to get far more detailed pictures in narrow, zoom-in viewing areas.

Transmission media

Analog cameras operate over coax cable. They can also work over, twisted-pair cable.
IP cameras operating over network cabling (Cat5e, Cat6)

PoE capabilities

One of the biggest advantages of IP cameras is that they can be powered over the twisted-pair Ethernet cable, thus eliminating worries over running electrical wire.
Analogue cameras cannot be PoE powered.

Wireless

Wireless IP camera network connections can be a very practical solution in areas where it’s too difficult or expensive to run cable. Wireless can also be used in buildings where it’s impractical or impossible to run cable, such as in historical buildings.

Distance

Analog cameras can send video over twisted-pair cable up to 1 mile away and up to 1000 feet away over coax cable, but its losing clarity with increased distance and when the signal is converted from one format to another.
IP cameras can send digital video up to 300 feet over twisted-pair Ethernet cable and unlimited distances over IP networks. Because the images are digital, they maintain 100% of their clarity over long distances and when the signal is converted between different formats.

Intelligence and management

IP cameras offer network intelligence and remote management. They can stream videos, images, and different parts of images, to different recipients simultaneously. They can perform additional tasks such as sending a message when they detect motion.

Ease of installation

Analog cameras require more cabling than IP cameras. For instance, they require a separate cable to control the pan, tilt, and zoom functions. If there is audio, another cable is required. One analog camera may require three separate cables: power, audio, video.
IP cameras can accept power, video, audio, PTZ control, and control signals over a single cable.

Security

Analog cameras are far more vulnerable to security breaches because the feeds can be physically intercepted and tapes and recording devices can be stolen. Analogue video feeds are also not encrypted.
IP cameras make data difficult to intercept. They encrypt and compress data before transporting it over the Internet to your server and they have VPN support.

Reliability

Analogue security cameras have been around for over half a century and have a long history of reliability.
IP systems have built-in reliability due to the data encryption and compression. They are as reliable as the network is, although backup systems can be put in place to minimize outages.

Expandability

IP cameras offer more expandability and scalability than analogue cameras because their cabling requirements are less complex. But it is still possible to leverage your existing cabling infrastructure when migrating to IP cameras with the use of converters and extenders.

Costs

IP camera systems are thought to be more expensive because the cost of the cameras is higher than for analog cameras, although the price of IP cameras continues to drop. But the overall cost may be less than anticipated due to lower costs for cabling, recording equipment, and labor.